Customer storyHow Powerplay’s success team ships customer dashboards the same day, without an analyst.
Every embedded dashboard a customer asked for went through an analyst, and the first version took 4 to 5 days. Now Powerplay’s customer success team builds them the same day, on each customer’s own data, with Skoot.
Powerplay on Skoot
Same day
dashboards, down from 4 to 5 days
9 of 10
right in week one, no analyst fixes
180+
customer accounts served
3.5x
usage growth, no new analysts
- Industry
- Construction software
- Company size
- 200+ employees
- Users
- 700,000+ active users
- Customer since
- April 2026
Challenge
Every customer dashboard waited for an analyst
Powerplay runs the day-to-day of construction businesses: projects, labour, materials and payments. Every customer sets it up their own way, with their own custom fields, so no report template fits two customers.
When a customer wanted a new dashboard inside Powerplay, the request landed with customer success first. Customer success passed it to an analyst as a ticket. The analyst spent a couple of days turning it into an embedded dashboard, and then it went back and forth with the customer for a few rounds.
“No two customers set up Powerplay the same way, so no two dashboards are the same. Every request went to an analyst, and the customer waited days just to see the first version.”
[Name]
Head of Customer Success, Powerplay
The queue ran 4 to 5 days before a customer saw even the first version, and every request depended on an analyst. These dashboards sit inside the product, built on data the customer owns, so a wrong number is one the customer sees.
Solution
Skoot learned from the dashboards Powerplay already had
Powerplay already had hundreds of SQL queries behind its customer-facing dashboards, plus documents and a data dictionary. Skoot worked backwards from all of it and condensed it into one context in the first couple of days.
In the first week, an analyst ran 10 real customer requests through Skoot. 9 of them came back right, with no fixes from the analyst. That was enough to hand the work to customer success.
Results
Customer success builds the dashboards now
Same day, from the first version
A customer used to wait 4 to 5 days for the first version of a dashboard. Now it ships the same day, and each round of feedback takes minutes instead of another trip through the queue.
No analyst in the loop
Customer success takes the request, builds the dashboard with Skoot and shares it with the customer. Analysts no longer translate tickets into dashboards.
“Our success team now builds tailored BI dashboards for our customers, without an analyst.”
Souvik Roy
Head of Analytics & AI, Powerplay
Built on each customer’s own fields
Skoot has served 180+ Powerplay customer accounts so far. It knows how each customer has set up Powerplay, custom fields included, so every dashboard is built on that customer’s data as it actually is.
3.5x the volume, the same team
Usage grew 3.5x between April and October. Powerplay hasn’t hired an analyst since it started with Skoot, and the same team now supports several times the requests it used to.